Do you cover Forest Hill, Blackheath, and Lewisham for emergency plumbing?

Yes! We cover Forest Hill, Blackheath, and Lewisham as core parts of our service area. Our 24/7 emergency plumbing service is available across all these areas and the wider South East London region including Bromley, Catford, Eltham, Mottingham, Lee, Grove Park, Greenwich, Brockley, and Sidcup. Call us any time on 0208 123 4807 or 07946 444414.

How quickly can you get to me for a plumbing emergency?

We aim to respond to emergency call-outs as quickly as possible — typically within 1–2 hours depending on your location and time of day. We operate 24 hours a day, 7 days a week, 365 days a year for emergencies, including bank holidays.

Are you Gas Safe registered?

Yes, DRMB Plumbing & Heating is fully Gas Safe registered. You can verify our registration at any time on the Gas Safe Register website.

How much does a boiler installation cost?

The cost of a boiler installation in South East London typically ranges from £1,500 to £3,500, depending on the type and brand of boiler, the complexity of the installation, and whether additional work is required. We provide free, no-obligation quotes.

Do you carry out landlord gas safety certificates (CP12)?

Yes, we carry out Landlord Gas Safety Certificates across South East London. Certificates issued on the same day. Call 0208 123 4807 to book.

What areas of London do you cover?

We cover South East London including Forest Hill, Blackheath, Lewisham, Bromley, Sidcup, Catford, Eltham, Mottingham, Lee, Grove Park, Greenwich, and Brockley.

How often should I get my boiler serviced?

You should have your boiler serviced once a year by a Gas Safe registered engineer. Annual servicing keeps your boiler running safely and efficiently.

What is a power flush and do I need one?

A power flush is a deep cleaning process for your central heating system. Signs you may need one include cold spots on radiators, noisy boiler, or slow heating.

Do you carry out bathroom installations?

Yes, we carry out complete bathroom installations including baths, showers, toilets, basins, and associated plumbing and tiling work.

Can you fix a leaking pipe?

Absolutely. We respond quickly to stop the damage and carry out a lasting repair. Call 07946 444414 for 24/7 emergency response.

Do you work weekends and evenings?

Our standard hours are Monday to Friday, 8am to 5pm. Our emergency service is available 24/7 including weekends and bank holidays.

What boiler brands do you install?

We install Worcester Bosch, Vaillant, Baxi, Ideal, Viessmann, Glow-worm, and Alpha.

How long does a boiler installation take?

A straightforward boiler swap typically takes one day (6–8 hours). More complex installations may take 2 days.

Terms & Conditions - Emergency Plumbers London

Terms & Conditions

Last updated: 24 February 2026

These Terms and Conditions (“Terms”) govern the provision of plumbing, heating, and gas services by DRMB Plumbing & Heating (“we”, “us”, “our”) to you (“the Customer”). By booking or using our services, you agree to these Terms.

DRMB Plumbing & Heating
Unit 14, The Beechwood Centre, 40 Lower Gravel Rd, Bromley BR2 8GP
Email: info@drmb-plumbing.co.uk
Phone: 07946 444 414

1. Services

We provide plumbing, heating, gas safety, boiler installation, boiler repair, boiler servicing, bathroom installation, and related services across South East London and surrounding areas. All gas work is carried out by Gas Safe registered engineers.

2. Quotes & Pricing

All quotes are provided free of charge and are valid for 30 days from the date issued, unless otherwise stated.
Quotes are based on the information provided by the customer and may be subject to change following a physical survey or inspection.
If additional work is discovered during a job, we will inform you and obtain your approval before proceeding.
Emergency callout rates may apply outside standard working hours.
All prices include VAT where applicable.

3. Bookings & Appointments

Appointments are confirmed via phone, email, or WhatsApp.
We aim to attend within the agreed time window. In the event of delays, we will notify you as soon as possible.
Someone over the age of 18 must be present at the property during the service appointment.

4. Cancellation Policy

You may cancel or reschedule an appointment with at least 24 hours’ notice at no charge.
Cancellations with less than 24 hours’ notice may incur a cancellation fee.
If we need to cancel or reschedule, we will provide as much notice as possible.

5. Payment Terms

For larger projects, a deposit may be required before work commences.
The remaining balance is due on completion of the work, unless alternative terms have been agreed in writing.
We accept payment by bank transfer, card, or cash.
Invoices are due within 14 days of the invoice date unless otherwise agreed.
We reserve the right to charge interest on overdue payments at 4% above the Bank of England base rate.

6. Guarantee & Warranty

All workmanship carried out by DRMB Plumbing & Heating comes with a 12-month guarantee from the date of completion.
This guarantee covers defects in our workmanship only and does not cover damage caused by misuse, wear and tear, third-party interference, or pre-existing issues.
Manufacturer warranties on parts, boilers, and equipment are separate and subject to the manufacturer’s terms.
To make a warranty claim, contact us at info@drmb-plumbing.co.uk.

7. Gas Safety & Compliance

All gas work is carried out by engineers registered with the Gas Safe Register.
Gas Safety Certificates and other relevant documentation will be provided on completion of gas work as required by law.
We comply with all current UK gas safety regulations and building standards.

8. Liability

We carry full public liability insurance for all work carried out.
Our liability for any loss or damage arising from our services is limited to the value of the work carried out, except where the law does not allow such limitation.
We are not liable for any pre-existing defects or damage caused by third parties.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Customer Responsibilities

You must provide safe and reasonable access to the work area.
You must inform us of any relevant information about your property that may affect the work.
You are responsible for obtaining any necessary planning permissions or approvals before work begins.
You must ensure the work area is clear and accessible on the day of the appointment.

10. Complaints Procedure

We take pride in our work and aim for 100% customer satisfaction. If you are not happy:

Contact us first: Email info@drmb-plumbing.co.uk or call 07946 444 414.
Investigation: We will acknowledge your complaint within 2 working days.
Resolution: We will aim to resolve the issue within 14 working days.
Escalation: If not satisfied, you may seek independent mediation or take the matter to court.

11. Force Majeure

We are not liable for any failure or delay due to circumstances beyond our reasonable control, including severe weather, natural disasters, pandemics, supply chain disruptions, or government restrictions.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. The Terms that apply to your booking are those in effect at the time the booking is made.

14. Contact Us

If you have any questions about these Terms, please contact us:

DRMB Plumbing & Heating
Unit 14, The Beechwood Centre, 40 Lower Gravel Rd, Bromley BR2 8GP
Email: info@drmb-plumbing.co.uk
Phone: 07946 444 414